Privacy Policy
Last updated: 2026-01-01
1. Who we are
Lorenzo Pizza ("we", "us", "our") operates the Lorenzo brand of Quick Service Restaurants and the website lorenzo.com.sa. We are headquartered in the Kingdom of Saudi Arabia.
2. What we collect
We collect information you provide when you contact us, apply for a job, sign up for Lorenzo Rewards, or place an order through our official channels — including name, phone, email, delivery address, order details, and any content you submit via our forms. We also collect standard technical data (device, browser, IP-derived region, and interaction analytics) to keep the site fast, safe, and to understand how it's used.
3. How we use it
To take and deliver your orders, operate Lorenzo Rewards, respond to your enquiries, process job applications, improve our menu and service, protect against fraud, and meet legal obligations under the applicable laws of Saudi Arabia.
4. Third-party ordering
Orders placed through our ordering partner (Foodics) or aggregators are governed by both this policy and the partner's own privacy terms. We share only the minimum data required to fulfil your order.
5. Cookies
We use functional and analytics cookies to remember your preferences (language, theme), measure site performance, and improve the experience. You can control cookies through your browser settings.
6. Data retention
We keep personal data only as long as needed for the purposes above or as required by law, then delete or anonymise it.
7. Your rights
You may request access, correction, deletion, or a copy of your personal data by contacting us. We will respond within a reasonable timeframe in line with applicable Saudi regulations.
8. Security
We use appropriate technical and organisational measures to protect your data. No system is 100% secure, but we work hard to keep yours safe.
9. Changes
We may update this policy from time to time. The "last updated" date above always reflects the latest version.
For any privacy question, contact 920051999.