Question 1

How much is delivery?

Accepted Answer

Delivery is a flat SAR 12 through Lorenzo channels. Rates may vary on third-party aggregators.

Question 2

Is there a minimum order?

Accepted Answer

Yes — minimum order is SAR 30.

Question 3

How does Lorenzo Rewards work?

Accepted Answer

Every order through our official app or website earns points automatically. Redeem for free food, drinks, and members-only launches.

Question 4

What are your operating hours?

Accepted Answer

Most Central and Eastern region branches run 11:00 AM – 3:45 AM daily. Some branches run 24 hours. Always check the branch page for exact hours.

Question 5

Which crusts can I choose?

Accepted Answer

Classic, Stuffed Crust, Thin Crust, Deep Pan, and Handcrafted. Availability varies by pizza.

Question 6

How do you ensure food safety?

Accepted Answer

Every branch is audited by our internal QA team on hygiene, temperature control, and supplier compliance — one of Lorenzo's non-negotiables.

Question 7

Where can I order?

Accepted Answer

Order on our website, the Lorenzo app, at the branch, by phone at 920051999, or via major aggregators.

Question 8

Which payments do you accept?

Accepted Answer

mada, Apple Pay, Visa, Mastercard, and cash on delivery where available.

Question 9

Can I cancel or modify my order?

Accepted Answer

Contact us on 920051999 immediately after placing the order — once it's in the oven, we can't stop it.

Question 10

Do you list allergens?

Accepted Answer

Yes — allergen and ingredient info is available in-branch and on request via 920051999.

Question 11

Do you have vegetarian options?

Accepted Answer

Yes — Margherita, Four Cheese, Veggie Garden, Green and Mandarin salads, plus vegetarian appetizers.

Question 12

Which items are spicy?

Accepted Answer

Hot Jalapeño Chicken, Fajita Chicken sandwich, Jalapeño Cheese Bites, and Peri Peri dip.

Question 13

How can I join Lorenzo?

Accepted Answer

Browse open roles on our Careers page and apply directly. We hire proudly Saudi teams across Operations, QA, Marketing, and R&D.

Question 14

Do you have an app?

Accepted Answer

Yes — download the Lorenzo app from the App Store or Google Play to order faster and earn rewards.

Question 15

Do you cater events?

Accepted Answer

Yes — for large orders and event catering call 920051999 to arrange with your nearest branch.

Quick questions, honest answers.